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NCAA sanctions Penn State and demonstrates trust leadership

Today, the National Collegiate Athletic Association held an unprecedented news conference to announce equally unprecedented sanctions against a university, Penn State. Notably, the NCAA took only 11 days to announce punitive and corrective sanctions against the university, after former FBI director Louis Freeh shared details of his investigation. Demonstrating trust leadership Referring to the NCAA’s decision to […]

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Stephen Covey’s lessons on trust communication

As a teacher of communication skills, Dr. Stephen R. Covey focused on making us all better listeners, not talkers.  In fact, he was emphatic about a type of listening he described as empathetic.  Essentially, empathetic listening is about understanding and appreciating the other person’s point of view. On his five-level scale of listening behaviors, empathetic listening […]

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US confidence at record low, says Gallup

According to Gallup’s most recent confidence polls, Americans are not impressed with the way things are going. Public schools, organized religion and TV news are just a few of the institutions, both public and private, that fell to new lows based on Gallup’s data dating back to 1973. Learning that confidence is low doesn’t register […]

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