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Trust, Communication, and the Science of Well-Being
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May 7, 2013
The art of the apology: Will JCPenney's strategy work?
September 12, 2014
The Home Depot Breach: 5 Trust-Breaking Errors
June 25, 2012
US confidence at record low, says Gallup
October 30, 2014
The Real Secret to Customer Engagement: Get Emotional
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